- Responsible for identifying key opportunities for expanding network.
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- Responsible for business development through typical activities like formulate / implement / monitor future strategies, sales plans and activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals.
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- Manage the customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs.
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- Work closely with the marketing team to design marketing and sales programs to acquire new customers in the desired segments.
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- Discuss, re-strategize with Branch / Regional Managers for remedial actions. Support where necessary via joint customer calls and identify potential customer together with managers. Set network annual / intermediate sales goals.
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- Co-ordinate and facilitate work process improvements across Branch Network. Also inter-function, co-ordination with Centralized units and champion / drive / influence changes to occur in other Functions.
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- Control and periodic check operational risks and work flows. Review key operational risks and efficiency indicators to ensure health. Provide approvals / recommendations on Credit applications.
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- Responsible for Sales Management. Provide mentoring, management of Network Staff and Union interface. Manage staffing capacity, recruitment and manpower planning across branch network actively. Obtain staff morale and feedback; take action as indicated.
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- Identify training / Development and Counseling needs and ensure these are met for all staff in the network.
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- Talent spotting to ensure appropriate exposure and career opportunities / succession planning for performers in the Branch network.
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- Manage service delivery in network to the highest competitive standards : set and monitor service standards for the network. Audit of expected behaviors, taking remedial action. Get ad hoc customer Feedback and broad trends to realign process or initiate major change initiatives.
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