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Head - Information Technology - Financial Services


The Role

Create, maintain and deliver optimal, cost-effective solutions for all the Information Technology needs of the bank, as demanded by the growth strategies of the various business units.


Major Responsibilities :-
  • Be a partner with business units to provide high quality customer offerings, by developing and / or acquiring IT platforms that support reliable and innovative product delivery at minimum cost. 
  • Support businesses in evolving from a branch-based format to a multi-channel format by integrating alternate channels (ATMs, internet, phone / mobile banking) into the IT platform on an ongoing basis.
  • Ensure timely implementation and roll-out of IT platforms / systems to operating units, along with adequate training and internalization of the system by operating staff.
  • Participants in bank-wide branch process reengineering to enable realization of the full benefits of automation.
  • Build a team of competent IT professionals to support system development, implementation and training efforts.


The Candidate Profile


Key measures of performance :-

  • Reduced time to market in delivery of IT systems, leading to greater competitiveness of DCB vis-à-vis peer banks.
  • No variance between budgeted and actual IT costs
  • Adherence to project timelines and specified norms 
  • High system "uptime"
  • Full ownership and internalization of IT systems by business units after roll-out

Competencies required for success :

  • 7-10 years experience at a senior level managing information technology services for a financial services organisation.
  • Strong business advisory / strategic planning skills, customer orientation and service provider mind-set
  • Familiarity with banking technology, well networked in IT industry
  • Excellent skills in
    • Program management
    • User services and support
    • Supplier management

Key Competencies

  • Leadership qualities - ability to inspire, guide and oversee a talented IT team with capabilities in 
    • Development / maintenance of applications
    • Implementation of packages - built or bought
    • Operations - own and outsourced


Do please write with a copy of your CV to kavitashermon@hrfolks.com

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