Head - Trade Services, One of the Largest MNC Bank - India

Strategic Objectives

1. Manage the strategic operational services through performance oriented product operational services, trade portfolio of transactions
2. Lead a nation wide business operations team including customer and product services
3. Manage & Motivate to perform a high powered professional team of operations and customer services of about 100 to 120 staff members including strong line leadership in managing several sub unit/section heads
4. Provide a confident delivery of services demonstrating personal and professional competencies – people management and leadership capabilities to drive the vision of the Bank to be the largest player in trade finance services in India
5. Establish appropriate cost & performance benchmarks including TAT’s (Turn Around Time), CST (Customer Satisfaction Time), DPT (Delivery Performance Time), BEST (Benchmarked Efficiency Standard) for processing over 100,000 transactions through a pre determined service level agreements with third party units, shared services units and quality centers located across the country
6. Deep commitment and capability to adhere and manage operational risk, fiduciary controls, internal discipline, norm adherence of large processing shops including people management ethics,
7. Demonstrated capabilities in process re-engineering, Quality Management Systems, Sigma Learning’s, Quality Benchmarks
8. Personal Capabilities to include work experience in handling, regulatory documentation, commercial documentation, trade control norms, banking norms, UCP 500, URC 525, URR 529, Incoterms, FEMA,.
9. Experience profile in the financial services industry, in the Trade Finance Function preferably, particularly banks, ranging between 8 to 15 years with a professional qualifications as a Chartered Accountant or an MBA/MMS and additional qualification in Cost Accounting or CFA
   

The Bank is keen to attract an appropriate Leader for Managing the Trade Finance Operations that has string internal and external customer linkages, third party management, interfacing with BPO units and has benchmarked its compensation to the best in the Industry.

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